All products are assembled by myself so restocking may take time. Products are usually created in limited quantities in order to focus on making new things, so once they are sold out they are sold out for good!
Shipping & Tracking
Most orders from the US will be mailed through USPS with tracking. (If the order small and light, I will ship it through Canada Post and it won't include tracking.)
Flat items shipping to Canada will not include tracking, but, larger items will have tracking through Canada Post.
Tracking is super super expensive for other countries, so as a default it's not included for international orders. If you would like tracking, please contact me before you make a purchase so I can calculate the cost and send you an invoice through Paypal.
Order Processing Time
I make a shipping trip at least once a week. Shipping does not start until your order has been processed. There may be delay due to a high volume of orders, especially during the holiday seasons so please be sure to plan accordingly.
Package hasn't arrived or is lost?
Please make sure your shipping address is correct!
If it is correct and it's been at least 2 full weeks and your package as not arrived and if you are in the US or Canada, please contact me.
If you're in from an international country, please give it 3~5 full weeks before contacting me! It may take time to process through customs.
Exchange & Refunds
Returns & exchanges are only available for customers who have received damaged products. If you receive a damaged product, please contact me right away. Returns must be made within 40 days of purchase. Products must be unused and in its original packaging.
Shipping charges will only be refunded if I sent the incorrect product or if the product arrives damaged.
Punimelt shop accepts Paypal, Mastercard, Visa & American Express.
Thank you for taking the time to read!